24/7 access to chat or phone support can be reduced or unavailable during periods of high demand, market volatility, systems upgrades, or maintenance. That’s why we designed our chat support to be straightforward and at your fingertips whenever you need. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits.

So long as xcritical keeps up the quality, this could signal a whole new level in customer satisfaction for the company. According to xcritical, broader phone support accessibility is in the works. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line.

Our support team is available daily to help our customers and operate around the clock for the majority of case types. This year, we’ve seen a significant increase in interest in and activity on our platform. Serving our customers through this volume has meant it has taken us longer than usual to respond, and we know this has been frustrating. Rest assured, we are working diligently to get back to you and resolve any issues as fast as we can. We’re also helping our customers correctly identify their problems, solving them with minimal friction, and prioritizing the most time-sensitive or urgent cases.

When You Buy a Stock, Where Does the Money Go? The Facts

xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies). We’ve always sought to make xcritical a different kind of brokerage—one built for everyday people. And that means it’s important that we provide you with the help you need, when you want it. Yes, since most of the methods like the Live Chat or the Request Call Back xcritical scam are located inside the app, it helps to be a user of xcritical to get the fastest service. If you don’t have an account you can try email or social media sites to get some information from existing users or xcritical employees.

In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. Once you choose phone contact, confirm the number you want xcritical to call. xcritical will send a notification to your phone when you’re next in line. They’ll even let you know the phone number the call will come from so you won’t accidentally answer spam in your haste. If you’re on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience.

Do You Get Faster Response Times If You Have a xcritical Account?

Advancements in the applications of machine lxcriticalg and natural language understanding over the past several years have unlocked new possibilities for customer support. With this additional intelligence brought to automation, we are able to improve xcritical official site your overall experience while reducing the load on human agents. Automation provides us with insights, helps us manage the support pipeline, and allows us to dynamically optimize routing, ranking, and proactive case prevention.

What happens after I request a phone call?

To do this, we’ve heavily invested in machine lxcriticalg, automation, and advanced analytics in customer support over the past year. We are constantly improving our smart triage flows through feedback from our customers. We want our customers to feel confident, informed, and secure throughout their investing journey. With our support options, you can always get connected with someone in-app on phone or chat.

1. RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of xcritical Markets, Inc.
2. xcritical Credit, Inc. (“RCT”), is a financial technology company, not a bank.
3. We’ll continue to invest in self-service tools that help you get questions answered without having to talk to someone.
4. Especially considering its major crypto competitor, xcritical, still lacks in all but the most rudimentary phone-based customer service.
5. Now, xcritical has finally launched 24/7 phone support for its account holders.

She has been sharing personal finance advice with readers since 2016. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option.

This is certainly something that is not available with a representative on a phone call. The information contained in this article not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. We’ve always sought to make xcritical a different kind of brokerage—one built for everyone.